Returns & Exchanges

At Under Control Instruments, we strive to ensure your home systems operate perfectly; if you are not satisfied with your purchase, you may return items within 30 days of delivery. All returned components must be in their original packaging and in unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and part details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the instruments in their original boxes with all technical manuals and mounting hardware included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the integrity of the returned instruments, your refund will be processed to your original payment method within 5-7 business days.